Renting a property can be a stressful time, especially during the busy summer months! You may have a lot a questions you need answered, but not sure who to ask. Agents will be able to answer your questions, but you may feel that you have too many to answer or you may feel that you will look silly asking some questions. We have listed some frequently asked questions below. If your query is not listed below, please feel free to call us on 020 7377 5600 and we will try our best to provide you with the information you need. 
To reserve a property you will secure it by putting down a holding deposit. This is generally between one weeks rent and £500. The holding deposit will stop any viewings from taking place, whilst your offer is being negotiated. If the offer has been accepted, the holding deposit will be deducted from the balance of the moving in monies. The moving in monies is made up of a security deposit, one months advance rental and usually an administration fee of £360 per property (for receiving your offer, negotiating and processing your offer, collection of moving in funds, drawing up and signing of tenancy agreements) and £60 referencing fee per person.
The renting laws and procedures in the UK may be different from the country where you were previously renting. Our staff have experience of overseas property law and will be able to assist you in explaining the differences to you. Please feel free to ask.
Unless otherwise agreed, the council tax and utility bills are not included in the rent. The tenant takes over the responsibilities of all utility and council tax bills from the commencement of the tenancy agreement.
The role of the letting agent is to find suitable tenants for the landlords’ properties. In doing so the agent should act in the best interest of the landlord and tenant. The agent will advertise the property, book appointments and conduct viewings. They will then negotiate any potential offers on behalf of the tenant, collect the moving in monies and obtain references. Once all of the above is satisfactory, the agent will arrange with the tenant to sign the tenancy agreement and exchange the keys.
This depends on who is managing the property. If the agent is managing the property, your point of contact will be with the agent. You will report any queries and maintenance issues to the agent. If the landlord is managing the property, you will be reporting to the landlord with any queries and repairs.
The landlord is responsible for maintaining the property to a good standard. The landlord should arrange for any repairs to the property, appliances and furnishings. Breakages and damages will ultimately be the tenants responsibility. The cost of replacing or making good the items will be normally deducted from the tenants deposit, unless otherwise agreed. The tenant should report any damages or repairs as soon as possible.
Tenant may quietly possess and enjoy the property during the tenancy without any lawful interruption from the landlord or any person claiming under or in trust for the Landlord. The landlord or the landlords agent is entitled to inspect the property throughout the tenancy. This is normally every three to six months, by giving the tenant a 24 hour notice.
Most tenancy agreements are 12 months. Where there is a break clause, this would normally be at six months. The landlord or tenant may activate the break clause by serving a two months notice in writing. The tenancy can then be seized four months prior the end of the agreement, meaning the property is to be occupied for a minimum of eight months.
The tenancy deposit law requires that the landlord or the landlords agent must protect tenants deposits either, through an insurance based scheme or a custodial scheme. If there are to be any deductions, this must be agreed by both the landlord and tenant. Any disputes should be reported to the deposit protection scheme. Landlords are advised to have a professional inventory to be carried out by an inventory company. This will ensure that an unbiased account of the contents and condition of the property has been taken at the commencement of the tenancy and at the end of the tenancy and will help in determining whether deductions should be made from the deposit.

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